Case Study ยท Multi tenant operations platform
ServiceOS
ServiceOS is a multi tenant platform that gives service companies one place to run the business behind the work: employees, standard operating procedures, training, safety, equipment, job costing, hiring, and reporting. One codebase serves many companies, each fully isolated.
The Challenge
Where it started.
Growing service companies end up with their playbook scattered across binders, shared drives, group texts, and a handful of disconnected apps. New hires learn inconsistently and owners cannot see what is actually happening.
The client needed a platform that could be switched on module by module for each company, branded to them, and trusted with employee records.
What We Built
The platform.
Team and employee records
Profiles, roles, job descriptions, and a personal view for every employee.
SOP library
Versioned standard operating procedures that employees can find and follow.
Training and academy
Structured learning paths with progress tracking.
Safety and reviews
Safety records and performance reviews kept with the employee.
Equipment and job costing
Vehicles, equipment, and the true cost of each job.
Hiring and onboarding
Applicant tracking, guided onboarding, signed agreements, and a daily digest for owners.
Architecture and Security
- Strict per tenant isolation enforced by row level security, backed by an automated security test suite
- Module registry so each company enables only what it needs
- Separate admin and employee experiences with role based access
- Platform level audit log, billing, and subscription management
- Installable, offline aware interface for teams in the field
The Outcome
Owners run their operating playbook in one system instead of a dozen.
New companies are onboarded from configuration, not custom code.
Next Case Study
Purio
Multi tenant field service SaaS
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